Wednesday, August 04, 2010

Signed Book Shipping Delays

This post isn't about the signed & numbered copies of THE WAY OF KINGS from Sam Weller's, which will go out on schedule. Not surprisingly the demand is not quite as high as it was for THE GATHERING STORM, so if you haven't ordered yet, you still have a good chance of getting a relatively low number.

However, if you've ordered any of my other signed books from my store in the last couple of weeks and haven't heard anything yet about your order, here's what's up.

All the signed book orders are taken care of by my assistant Becky, who prints out the signing and personalization instructions on slips of paper. Then every couple of Saturdays she goes to my garage and pulls out all the books to be signed, inserting the paper slips. Then I sit down and sign book after book, and Becky packages them up and drives them to the post office (or sometimes a mail truck comes and takes them away instead, if there are a lot of packages).

The upshot of this is that even if your book is due to be sent priority mail, it may be a couple of weeks before it leaves my garage. But Becky usually contacts you within a couple of days to confirm your order. That's under normal circumstances—which we're not under right now, since two weeks ago Becky had a baby.

Now, Becky does plan on getting back to work on the signed books relatively soon, but if you submitted an order in the last couple of weeks and haven't heard from her, that's why!

Don't worry about your order being lost. The way PayPal keeps track of things, that's not possible. Becky will be getting back to you and all the books will go out. Or if it does turn out that Becky needs more time away, we'll make other arrangements and someone else will take care of things until she does get back. There are various family members we can rope in to doing this if necessary.

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